100% Risk-Free 30-Day Money-Back Guarantee
We stand behind the speed, cryptographic accuracy, and reliability of every software engine we build. Experience complete peace of mind with our no-risk policy.
100% Risk-Free 30-Day Money-Back Guarantee
If our software fails to convert, recover, or migrate your mailbox files and our Tier-3 technical engineering team cannot resolve it within 48 hours, you will receive a full 100% prompt refund. Zero friction, zero questions asked.
Evaluation Version Verification First
We encourage every customer to download our free evaluation editions (allowing up to 50 emails per folder export) to verify folder hierarchy, header retention, and speed before purchasing any commercial license.
Data Parity & Cryptographic Verification
For byte-level operations (deduplication, direct attachment extractions, and donor bitstream carving), every file is verified via cryptographic SHA-256 hashing. For cross-format migrations (such as PST to MBOX or PDF), structural validation ensures zero truncated attachments, intact RFC MIME headers, and 100% folder hierarchy accuracy.
24/7 Dedicated Remote Support Included
All commercial license holders receive continuous priority email assistance during their active term, live chat escalations, and dedicated remote desktop support via TeamViewer/AnyDesk for complex enterprise migrations.
Our 3-Step Zero-Hassle Refund Workflow
We keep the process transparent, fast, and straightforward.
Contact Support Desk
Submit a quick ticket at support@prismmigration.com or through our Customer Support Hub with your Order ID and software log file.
Rapid Technical Diagnosis
Our Tier-3 support engineers will inspect the log file and provide a customized hotfix patch or remote setup guidance within 24 hours.
Instant 100% Refund
If the issue cannot be resolved, your refund is immediately processed to your original payment method (Stripe / PayPal / Credit Card) within 3-5 business days.
Frequently Asked Questions
Everything you need to know about our refund and guarantee policies.
How does the 30-day money-back guarantee work?
If you encounter any software failure or file conversion issue that our technical support team cannot resolve, simply contact us within 30 days of purchase for a 100% full refund.
Do I need to try the free evaluation demo before buying?
While not mandatory, we strongly recommend evaluating the free demo. The trial runs on the exact same core engine as the licensed edition and converts up to 50 items per folder so you can verify results before purchase.
How long does a refund take to reflect in my bank account?
Once approved, refunds are credited back to your original payment gateway (Stripe, PayPal, Visa, Mastercard, AMEX) within 3 to 5 business days depending on your bank's processing cycles.
Will I still have access to my software after a refund?
Upon processing a refund, the associated commercial license key is deactivated, and the software reverts back to standard evaluation mode.
Ready to Migrate with 100% Confidence?
Choose your specialized migration tool from our 38 enterprise applications and start converting risk-free today.