PST to IMAP Migration Tool Frequently Asked Questions
Find answers to common questions about licensing, system compatibility, standalone file processing, and migration steps for PST to IMAP Migration Tool.
Q Can I migrate PST files to an IMAP server without installing Microsoft Outlook?
Yes. Prism PST to IMAP Migration Tool features an autonomous B-Tree parser that extracts email data directly from PST files without requiring Outlook, MAPI DLLs, or Exchange Server.
Q Which IMAP mail servers are supported?
The software supports any standard RFC 3501 IMAP mail server, including Zoho Mail, Zimbra, cPanel Webmail, Roundcube, Horde, Dovecot, Postfix, Yahoo Mail, AOL, and hosted Exchange IMAP.
Q Does the tool support SSL/TLS encrypted connections?
Yes. It supports secure SSL/TLS connections over Port 993 as well as STARTTLS and standard connections over Port 143.
Q Can I migrate multiple PST files to different IMAP accounts automatically?
Yes. In the Enterprise edition, you can use Batch CSV Mode to map multiple PST source files to distinct employee IMAP credentials and server hosts in a single automated process.
Q Are email dates and unread statuses preserved on the destination server?
Yes. The converter passes the original Sent UTC timestamp using the IMAP APPEND INTERNALDATE parameter, and maps read/unread and flagged statuses accurately.
Q What happens if the internet connection is lost during migration?
The integrated SQLite transaction checkpointing records the upload status of every message. When you restart the application, the Resume Center will automatically detect incomplete sessions and continue from where it stopped without duplicating emails.
Q Can I evaluate PST to IMAP Migration Tool before purchasing a license?
Yes. You can download the free evaluation version of PST to IMAP Migration Tool to inspect your data hierarchy and convert up to 50 items per folder to verify formatting and metadata fidelity before buying.
Q How will I receive my license key after purchasing?
Following successful payment, your digital license key is delivered to your billing email address. If you need your key resent or require assistance with activation, you can contact our team anytime via our Contact Support page.
Q What is the refund policy for PST to IMAP Migration Tool?
We provide free evaluation versions for all tools so you can test compatibility and conversion fidelity on your own data before buying. If you encounter a verified technical limitation or defect that our engineering support team cannot resolve, purchases are covered under the terms detailed on our Refund Policy page.
Have a specific question not covered above?
Our technical support team is available to assist with installation, format compatibility, or licensing queries.