JSON Converter Tool Frequently Asked Questions
Find answers to common questions about licensing, system compatibility, standalone file processing, and migration steps for JSON Converter Tool.
Q Does Prism JSON Converter Tool send my data to external cloud servers?
No. File parsing and format conversion run locally on your workstation without transmitting your files or converted records over the internet. License verification requires an online check during activation, with manual offline activation available upon request.
Q How does the tool handle deeply nested JSON objects and arrays?
The flattener recursively traverses nested dictionaries and objects up to 10 levels deep, transforming hierarchical paths into clean column headers using dot notation. Arrays of primitive values are cleanly joined with configurable delimiters, and arrays of objects are budgeted into structured rows.
Q Can I convert ChatGPT or Claude AI export archives?
Yes. Prism JSON Converter automatically detects AI conversational export formats from ChatGPT, Claude, Gemini, Grok, and Meta AI. It maps nested dialogue trees into chronological user and assistant transcripts, allowing you to export them into formatted PDF, Word DOCX, Markdown, or tabular CSV/Excel files.
Q What are the limitations of the free evaluation trial?
The free evaluation trial allows you to import JSON files, explore the full hierarchical tree, inspect the flattened preview table, and export up to 50 items per folder (50 records per file) across core formats to evaluate schema mapping and output formatting before licensing.
Q What is the maximum file size supported?
Prism JSON Converter supports JSON, JSONL, and NDJSON files up to 100MB per file in batch mode. The streaming line-by-line parser handles large files smoothly without memory exhaustion.
Q Is the software compatible with Section 508 keyboard accessibility standards?
Yes. The application is keyboard operable with visible focus rings, roving tabindex table navigation, arrow-key cycling across preview tabs and format cards, and background-inert accessible modal dialogs complying with Section 508 and WCAG 2.2 AA standards.
Q How will I receive my license key after purchasing?
Following successful payment, your digital license key is delivered to your billing email address. If you need your key resent or require assistance with activation, you can contact our team anytime via our Contact Support page.
Q What is the refund policy for JSON Converter Tool?
We provide free evaluation versions for all tools so you can test compatibility and conversion fidelity on your own data before buying. If you encounter a verified technical limitation or defect that our engineering support team cannot resolve, purchases are covered under the terms detailed on our Refund Policy page.
Have a specific question not covered above?
Our technical support team is available to assist with installation, format compatibility, or licensing queries.