PST to PDF Converter Frequently Asked Questions
Find answers to common questions about licensing, system compatibility, standalone file processing, and migration steps for PST to PDF Converter.
Q Can I convert PST files to PDF without installing Microsoft Outlook?
Yes. Prism PST to PDF Converter features an autonomous B-Tree parser that extracts email data directly from PST files without requiring Outlook, MAPI DLLs, or Exchange Server.
Q What are the 5 PDF layout styles and how do they differ?
The software includes 5 specialized layout styles: (1) Standard Card Layout: Modern email presentation with high-contrast sender badges and structured typography; (2) Compact Grid Header: Two-column grid layout designed to minimize header space; (3) Classic Email Archive: Traditional Outlook-style top header block; (4) Minimalist Clean Text: Distraction-free, clean layout focusing on message body; (5) Detailed Metadata Header: Comprehensive box showing Message-ID, Sender Address, Priority, and Flags.
Q How are email attachments preserved during PDF conversion?
The software offers 3 attachment strategies: you can embed binary attachments directly inside the PDF container using standard embedded file dictionaries, extract attachments into a dedicated companion folder next to the output PDF, or omit attachments for lightweight archiving.
Q How does Bates and page numbering work in the output PDF?
When the 'Add Bates / Page Numbers' option is enabled, the converter automatically stamps a standardized footer on every generated page combining dynamic page counts and sequential Bates identifiers (e.g., 'Page 1 of 5 Bates #PST-00001').
Q Can I combine all emails into a single PDF file instead of separate files?
Yes. In Step 4 Document Generation Mode, you can choose between 'Individual File per Email (One file per message)' or 'Single Combined File per Folder' to merge all messages in a mailbox folder into a consolidated PDF archive.
Q Can I preview my PDF layout before running the export?
Yes. Step 4 features a live interactive virtual document preview canvas that dynamically reflects layout design styles, page orientation (Portrait or Landscape), and active email header fields in real time.
Q Can I choose which email headers appear on the PDF page?
Yes. You can individually toggle Subject, From, To, Date, CC/BCC, and Body content using interactive chips, with one-click presets for All, None, or Standard configurations.
Q What happens if my conversion process is interrupted?
The integrated SQLite transaction checkpointing records every processed message in the migration_progress table. When you restart the application, the Resume Center will automatically detect incomplete sessions and continue from where it stopped without duplicating items.
Q Can I evaluate PST to PDF Converter before purchasing a license?
Yes. You can download the free evaluation version of PST to PDF Converter to inspect your data hierarchy and convert up to 50 items per folder to verify formatting and metadata fidelity before buying.
Q How will I receive my license key after purchasing?
Following successful payment, your digital license key is delivered to your billing email address. If you need your key resent or require assistance with activation, you can contact our team anytime via our Contact Support page.
Q What is the refund policy for PST to PDF Converter?
We provide free evaluation versions for all tools so you can test compatibility and conversion fidelity on your own data before buying. If you encounter a verified technical limitation or defect that our engineering support team cannot resolve, purchases are covered under the terms detailed on our Refund Policy page.
Have a specific question not covered above?
Our technical support team is available to assist with installation, format compatibility, or licensing queries.